SUPPORT · ACCOUNT · PRIVACY

How can we help?

Send us the details needed to find your account or purchase. For your privacy, never attach an original audio or video file to an email.

What to include in a support request

Start with the email connected to your account, the page where the issue occurred, and the approximate date and time. For processing questions, include the input format, duration, browser name, the visible job status, and the exact error message. A screenshot is useful when it contains no private media or payment details. This information helps us distinguish an upload problem, a processing-provider failure, a local browser export issue, and a completed result that did not suit the source mix.

For a refund or billing review, include the checkout provider shown on the receipt and its transaction or checkout identifier. Refund eligibility depends on the purchase date and whether paid preview or processing rights have been used; the complete policy is in the Terms of Service. Never email a card number, security code, Google password, API key, or original media file.

Before reporting a missing download

Completed MP4 files are assembled and temporarily retained in the browser that processed them. Clearing site data, closing a private window, storage eviction, or switching devices can remove that local copy. If the processed audio is still within its 24-hour availability window, select the same original MP4 in the same browser to rebuild the download. Otherwise, include the job time and account email so support can review the processing record.

Support instructions last reviewed September 29, 2026.